Gestión integral de quejas y reclamos en el Banco de Bogotá a partir del mejoramiento continuo de procesos de cara al cliente

61 Páginas.Gestionar Quejas y Reclamos, en principio implica conocer las necesidades y requerimientos específicos de los clientes, pero esa labor conlleva un trabajo mucho más arduo para cualquier organización y supone desarrollar un programa integral de gestión que involucre, entre otras variables, el desarrollo de actividades que incentiven la lealtad y recuperación del servicio. En el cuerpo de trabajo se analizarán de manera detallada las carencias o fallas en el servicio ofrecido por el Banco de Bogotá; posteriormente se desarrollará un análisis de marketing interno para evaluar la viabilidad del proyecto. Finalmente, se evaluarán aspectos relacionados con la calidad, tipología interna de clientes, fidelización y canales de comunicación presentando un conjunto de recomendaciones para la entidad financiera que persiguen la satisfacción de la clientela existente

¿Inequidad de género? La brecha salarial en Bogotá

El presente trabajo parte de las reflexiones que surgen al observar fenómenos que indican la persistencia de mentalidades e imaginarios que están en la base de factores de discriminación en ocasiones imperceptibles por su legitimación social o institucional y que en muchos sentidos constituyen un estado de cosas discriminatorio de los derechos de las mujeres. Puntualmente nos atañe demostrar si en el ámbito de lo público, y en especial en lo relacionado con la asignación salarial que reciben las servidoras públicas de Bogotá, distrito capital, se materializan o no los presupuestos de igualdad, equidad y/o no discriminación o si por el contrario existen diferencias abiertas o encubiertas en la asignación salarial de hombres y mujeres servidores públicos de Bogotá Distrito Capital

Herbivorous fish rise as a destructive fishing practice falls in an Indonesian marine national park

Securing ecosystem functions is challenging, yet common priority in conservation efforts. While marine parks aim to meet this challenge by regulating fishing through zoning plans, their effectiveness hinges on compliance levels and may respond to changes in fishing practices. Here we use a speciose assemblage of nominally herbivorous reef fish in Karimunjawa National Park (zoned since 1989) to investigate whether areas subject to a restrictive management regime sustained higher biomass over seven years compared to areas where moderate and permissive regulations apply. Using a trait‐based approach we characterize the functional space of the entire species pool and ask whether changes in biomass translate into changes in functional structure. We track changes in predator biomass, benthic community structure, and fishing practices that could influence herbivore trajectories. Overall herbivore biomass doubled in 2012 compared to 2006–2009 and remained high in 2013 across all management regimes. We found no evidence that this biomass build‐up resulted from predator depletion or increased food availability but suggest it emerged in response to a park‐wide cessation of fishing with large drive nets known as muroami. The biomass increase was accompanied by a modest increase in taxonomic richness and a slight decrease in community‐scale rarity that did not alter functional redundancy levels. Subtle changes in both functional specialization and identity of assemblages emerged as generalist species with low intrinsic vulnerability to fishing recovered sooner than more vulnerable specialists. While this implies a recovery of mechanisms responsible for the grazing of algal turfs and detritus, restoring other facets of herbivory (e.g., macroalgal consumption) may require more time. An increase in the cost‐benefit ratio per journey of muroami fishing facilitated a ban on muroami nets that met minimal resistance. Similar windows of opportunity may emerge elsewhere in which gear‐based regulations can supplement zoning plans, especially when compliance is low. This does not advocate for implementing such regulations once a fishery has become unprofitable. Rather, it underlines their importance for breaking the cycle of resource depletion and low compliance to zoning, thus alleviating the resulting threats to food security and ecosystem integrity

Recent dynamics and condition of coral reefs in the Colombian Caribbean

Long-term monitoring data provide a basis to recognize changes in coral reef communities and to implement appropriate management strategies. Unfortunately, coral reef dynamics have been poorly documented at any temporal scale in the Southern Caribbean. Through the "National Monitoring System of Coral Reefs in Colombia" (Spanish acronym: SIMAC), we assessed 32 permanent plots at different depth levels in six reefs areas of the Colombian Caribbean from 1998 to 2004. Temporal trends in coral and algal cover were evaluated by repeated measures ANOVA. The model included the effect of depth levels (a fixed effect), monitoring plots (a random effect) as a nested factor within depths, and time (repeated factor). We found high spatial variability in major benthic components. Overall means indicated that algae were the most abundant biotic component in nearly all areas, ranging from 30.3% at Rosario to 53.3% at San Andrés. Live coral cover varied considerably from 10.1% at Santa Marta up to 43.5% at Urabá. Coral and algae cover per se are not always accurate reef indicators and therefore they need supplementary information. Temporal analyses suggested relative stability of coral and algal cover along the study but the causes for the observed trends were rarely identified. A significant decrease (p=0.042) in coral cover was only identified for some monitoring plots in Tayrona-time x plot (depth level) interaction, and importantly, few coral species explained this trend. Significant increase (p=0.005) in algal cover was observed over time for most plots in Rosario. Temporal trajectories in algal cover were influenced by depth-significant time x depth interaction-in San Andrés (increase, p=0.004) and Urabá (decrease, p=0.027). Algae trends were mainly explained by changes in algal turfs. Monitoring programs must focus on the mechanisms mediating the changes, in particular those concerning coral recovery and reef resilience in the current context of climate change. Rev. Biol. Trop. 58 (Suppl. 1): 107-131. Epub 2010 May 01.Este trabajo contiene el primer análisis temporal de la información obtenida por el Sistema Nacional de Monitoreo de Arrecifes Coralinos en Colombia (SIMAC). Entre 1998 y el 2004 se monitorearon un total de 32 parcelas permanentes ubicadas a diferentes niveles de profundidad en seis áreas arrecifales del Caribe colombiano. Los patrones temporales de algas y corales fueron evaluados mediante análisis de varianza de medidas repetidas. Los promedios generales indicaron que las algas dominaron en la mayoría de las áreas evaluadas, variando de 30.3% (Rosario) hasta 53.3% (San Andrés). La cobertura coralina fluctuó considerablemente entre 10.1% (Santa Marta) y 43.5% (Urabá). Los arrecifes estudiados han permanecido relativamente estables durante el periodo evaluado en términos de algas y corales. El único cambio significativo en la cobertura se detectó en algunas parcelas de monitoreo del Tayrona, y pocas especies coralinas explicaron la tendencia de disminución. En Rosario se detectó una tendencia significativa de incremento para las algas en la mayoría de las parcelas. En San Andrés y Urabá las tendencias temporales (aumento y disminución respectivamente) se presentaron en ciertos niveles de profundidad. En estas dos áreas las tendencias en la cobertura de las algas fueron explicadas principalmente por cambios en los tapetes algales. En general las causas de los patrones observados no pudieron identificarse. Los programas de monitoreo deben evaluar no solo las tendencias generales de algas y corales sino también las de sus componentes (especies de coral y grupos funcionales de algas). Así mismo, deben enfocarse en evaluar los mecanismos involucrados en los cambios, en especial aquellos relacionados con la recuperación coralina y la resiliencia arrecifal, de manera que se pueda enfrentar el deterioro arrecifal en el actual contexto de cambio climático

Patrimonio cultural inmaterial y memoria del pueblo ngäbe-buglé de Coto Brus

Este proyecto es continuidad de otro inscrito con un el título “Patrimonio e interculturalidad: la herencia de los pueblos indígenas en zonas fronterizas”, que se ejecutó en los territorios indígenas Curré y Térraba, ubicados en la fronterade pueblos bruncas y broran-terbi con otros pueblos indígenas de la Región Brunca. Esta zona se reconoce por la biodiversidad y variedad étnica-cultural, pues en ella habitan cinco pueblos indígenas, que desde el siglo XVI iniciaron contacto con la otredad occidental, con la consecuente desestructuración de sus sociedades.Este texto es una producción de la Universidad de Costa Rica con apoyo de la Comisión Costarricense de Cooperación con la UNESCO Coordinadora del Proyecto VAS-EC-437: Giselle Chang Vargas. Centro de Investigaciones Antropológicas (CIAN). Compilación y edición de textos escritos Giselle Chang Vargas.UCR::Vicerrectoría de Investigación::Unidades de Investigación::Ciencias Sociales::Centro de Investigaciones Antropológicas (CIAN)UCR::Vicerrectoría de Acción Socia

Local human impacts disrupt relationships between benthic reef assemblages and environmental predictors

Human activities are changing ecosystems at an unprecedented rate, yet large-scale studies into how local human impacts alter natural systems and interact with other aspects of global change are still lacking. Here we provide empirical evidence that local human impacts fundamentally alter relationships between ecological communities and environmental drivers. Using tropical coral reefs as a study system, we investigated the influence of contrasting levels of local human impact using a spatially extensive dataset spanning 62 outer reefs around inhabited Pacific islands. We tested how local human impacts (low versus high determined using a threshold of 25 people km−2 reef) affected benthic community (i) structure, and (ii) relationships with environmental predictors using pre-defined models and model selection tools. Data on reef depth, benthic assemblages, and herbivorous fish communities were collected from field surveys. Additional data on thermal stress, storm exposure, and market gravity (a function of human population size and reef accessibility) were extracted from public repositories. Findings revealed that reefs subject to high local human impact were characterised by relatively more turf algae (>10% higher mean absolute coverage) and lower live coral cover (9% less mean absolute coverage) than reefs subject to low local human impact, but had similar macroalgal cover and coral morphological composition. Models based on spatio-physical predictors were significantly more accurate in explaining the variation of benthic assemblages at sites with low (mean adjusted-R2 = 0.35) rather than high local human impact, where relationships became much weaker (mean adjusted-R2 = 0.10). Model selection procedures also identified a distinct shift in the relative importance of different herbivorous fish functional groups in explaining benthic communities depending on the local human impact level. These results demonstrate that local human impacts alter natural systems and indicate that projecting climate change impacts may be particularly challenging at reefs close to higher human populations, where dependency and pressure on ecosystem services are highest

Multiple cancer pathways regulate telomere protection

Telomeres are considered as universal anti-cancer targets, as telomere maintenance is essential to sustain indefinite cancer growth. Mutations in telomerase, the enzyme that maintains telomeres, are among the most frequently found in cancer. In addition, mutations in components of the telomere protective complex, or shelterin, are also found in familial and sporadic cancers. Most efforts to target telomeres have focused in telomerase inhibition; however, recent studies suggest that direct targeting of the shelterin complex could represent a more effective strategy. In particular, we recently showed that genetic deletion of the TRF1 essential shelterin protein impairs tumor growth in aggressive lung cancer and glioblastoma (GBM) mouse models by direct induction of telomere damage independently of telomere length. Here, we screen for TRF1 inhibitory drugs using a collection of FDA-approved drugs and drugs in clinical trials, which cover the majority of pathways included in the Reactome database. Among other targets, we find that inhibition of several kinases of the Ras pathway, including ERK and MEK, recapitulates the effects of Trf1 genetic deletion, including induction of telomeric DNA damage, telomere fragility, and inhibition of cancer stemness. We further show that both bRAF and ERK2 kinases phosphorylate TRF1 in vitro and that these modifications are essential for TRF1 location to telomeres in vivo Finally, we use these new TRF1 regulatory pathways as the basis to discover novel drug combinations based on TRF1 inhibition, with the goal of effectively blocking potential resistance to individual drugs in patient-derived glioblastoma xenograft models.We thank the Confocal Microscopy, Protein Engineering, Mass Spectrometry,Comparative Pathology, and Mouse Facility Units at CNIO. MAB laboratory is funded by SAF 2013-45111-R from MINECO,Fundación Botín and Banco Santander, Worldwide Cancer Research 16-1177. LB is a fellow of the La Caixa-Severo Ochoa International PhD Programme.S

Clasificador de celdas de interior en redes celulares.

Las redes móviles desempeñan un papel vital en el mundo actual, basado en la información, en el que las personas dependen cada vez más de ellas en su vida cotidiana. La llegada de las redes 5G ha reforzado esta tendencia, generando nuevos y atractivos servicios, que han provocado un aumento del tráfico celular. Para satisfacer las crecientes demandas de los usuarios, las redes móviles se han vuelto demasiado complejas, lo que hace ineficiente su gestión manual. En este contexto surgen las redes Zero-Touch, que automatizan las tareas de gestión de la red sin intervención humana y con ayuda de la Inteligencia Artificial (IA). Un factor importante para varias decisiones de gestión es el contexto interior/exterior de la celda, aunque este elemento no se registra habitualmente. Este artículo presenta un modelo para la clasificación precisa de celdas interiores utilizando un conjunto de datos reales de Long Term Evolution (LTE). Los resultados obtenidos señalan que los parámetros básicos de configuración son claramente suficientes para determinar el contexto interior de una celda, alcanzando una precisión perfecta en el conjunto de datos de prueba.Universidad de Málaga. Campus de Excelencia Internacional Andalucía Tech

Initial assessment of the pediatric patient : hHow to perform?

En el servicio de urgencias de pediatría es fundamental reconocer de forma precoz los signos clínicos que indican amenaza para la vida del paciente y que se deben manejar ágil y oportunamente. Ello se constituye en un reto para el personal de salud que lo asiste, pues se requiere una valoración inicial rápida enfocada en un punto de vista fisiopatológico que analice la afectación hemodinámica y la insuficiencia respiratoria, a fin de prevenir un paro cardiorrespiratorio. Esta primera aproximación que se propone se denomina triángulo de evaluación pediátrica (TEP), basado en apariencia (aspecto general), respiración y circulación, a partir del cual se realiza un examen visual y uno auditivo en los primeros segundos de la llegada del paciente pediátrico al servicio de urgencias. Este permite una categorización del estado clínico y tomar una decisión adecuada.Artículo de revisión69-78Paciente pediátricoIn the pediatric emergency department, it is essential to recognize early clinical signs that indicate threat to the patient’s life and should be handled quickly, becoming a challenge for the medical team assisting. It requires a quick initial assessment of the critically ill patient, approaching it from a physiological point of view by analyzing the hemodynamic and respiratory compromise, preventing cardiac arrest. This first approach is called the Pediatric Assessment Triangle based on general appearance, breathing and circulation, in which visual and auditory examination is performed in the first seconds of the arrival of the pediatric patient to the emergency room allowing categorization of the clinical status to make the right decision